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February 26, 2025
Our vision for a new customer experience with Ai agents
Think back to the last time you needed help from a company. You probably scrolled through endless FAQs, repetitive chatbots, waited on hold, and explained your story over and over—only to feel more like a number than an actual human being. Let’s be honest: this is not how it should work. We’ve grown too comfortable with a status quo that puts process before people. It’s time to change that.
Lots of companies reduce their customer contact load by hiding phone numbers, burying email addresses, or looping customers through chatbots that repeat the same answers until they give up. It gets measured as a resolution—it’s not. It’s a band-aid on a broken system. Customers want action, not more of the same content.
Hi! We love your product. But something went wrong with my payment this month. We paid twice.
Could you provide us with a refund?
Read about payments
Talk to agent!
Visit
@!$#@!
Think about the experience of walking into a local store. The owner greets you by name, knows what you’ve bought before, and understands what you need right now. That’s a far cry from the sterile, distant exchanges we’ve grown accustomed to online. Today, customers get greeted with transaction numbers (e.g. #43353EH5534), form letters, and their concerns sit in limbo for days.
We believe businesses can grow without losing their ability to care. With the big advancements in Ai we now have the tools to solve things. With Lemni, you can set up custom Ai agents that work from a single source of truth for each customer, giving them immediate understanding of the entire history. That way every customer interaction begins where the last one ended. No more starting from scratch, no more repeating yourself—just one continuous conversation.
It isn’t about replacing human empathy; it’s about equipping every customer interaction with the right, real-time knowledge, and actions. And because agents in Lemni are custom-built, they can be instructed on your business, aligned with your brand, and tailored to your unique needs.
Customer
Profile
History
Interact
Ai agent
Knowledge
Behavior
Actions
Observe
Inbox
Assign
Approve
To reach our goal of bringing back the personal touch to businesses globally, we need to make Ai agents accessible for everyone. Right now custom Ai agents come with big price tags, months of implementation, and the hassle of navigating sales talks just to get started.
At Lemni, we’re changing all of that. You can have your Ai agents up and running in minutes, not months. Our easy to use tool is designed to make it simple and provide you with full control. So you can focus on what matters most—enhancing your customer experience.
To make things even more accessible, we offer our core product at cost price. We try to add value on top of the Ai agents, with features that you can enable optionally. We believe that having a premium customer experience shouldn’t come with a premium price tag.
Lemni
Available for free
Simple set up
Minutes to implement
Full control and easy to change
Others
Expensive contracts
Talk to sales people
Months to implement
Zero control and hard to change
We’re excited to bring the personal touch back to businesses worldwide—at a fraction of the cost. Let’s make customers excited about interacting with your business.